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Terms and Conditions
Welcome to Shubs.
By accessing or using our website and services, you agree to abide by these Terms and Conditions. Please read them carefully.
Products and Services
- Product Descriptions: We strive to provide accurate descriptions and images of our jewelry. However, due to differences in monitor displays and lighting, actual colors may vary.
- Availability: All products are subject to availability. We reserve the right to limit quantities and discontinue items without notice.
Orders and Payments
- Order Placement: Orders can be placed through our website. By submitting an order, you agree to provide accurate and complete information.
- Payment: Payments must be made through our accepted payment methods. Full payment is required before shipment.
- Order Confirmation: You will receive an order confirmation email once your order is processed. If you do not receive confirmation, please contact us.
Shipping and Delivery
- Shipping Policy: We offer various shipping options. Shipping costs will be calculated at checkout based on the selected method and delivery address.
- Delivery Times: Delivery times are estimates and may vary based on location and other factors. We are not responsible for delays caused by shipping carriers.
Privacy and Security
- Privacy Policy: Your privacy is important to us. Please review our Privacy Policy [link to Privacy Policy] to understand how we collect, use, and protect your personal information.
- Security: We use secure payment gateways and encryption technologies to protect your information during transactions.
Intellectual Property
- Ownership: All content on our website, including text, images, and logos, is the property of Shubs & Co and is protected by intellectual property laws. Unauthorized use is prohibited.
Limitation of Liability
- Disclaimer: We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the affected product.
Changes to Terms
- Updates: We reserve the right to update these Terms and Conditions at any time. Changes will be posted on our website, and your continued use constitutes acceptance of the revised terms.
Contact Us
- Customer Service: For any questions or concerns, please contact us at blingwithshubs@gmail.com.
Return and Refund Policy
At Shubs we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, please review our Return and Refund Policy below to understand the process and requirements.
Return Eligibility
- Timeframe: Returns are accepted within 07 days from the date of receipt.
- Condition: Items must be returned in their original, unused condition with all tags and packaging intact. For hygiene reasons, earrings and other items that come into direct contact with the body are non-returnable unless defective.
- Exceptions: Custom or personalized jewelry is not eligible for return or exchange unless there is a defect or error on our part.
How to Initiate a Return
- Contact Us: To initiate a return, please contact our Customer Service team at blingwithshubs@gmail.com with your order number and reason for return. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for the return, as we are not responsible for lost or damaged returns.
Refunds
- Processing Time: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 03 business days on receipt of the product.
- Partial Refunds: If only a portion of your order is returned, we will issue a refund for the returned items only. Shipping and handling fees are non-refundable.
- Defective or Incorrect Items: If you receive a defective or incorrect item, please contact us immediately. We will arrange for a replacement or refund, including return shipping costs.
Exchanges
- Availability: Exchanges are subject to stock availability. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
- Process: Once we receive your returned item, we will process it for an exchange if the requested item is available. If the new item is more expensive, we will charge the difference. If it is less expensive, we will issue a refund for the difference.
Non-Returnable Items :
The following items are not eligible for return or exchange:
- Customized or personalized jewelry
- Earrings and other body-contact items (unless defective)
- Sale or clearance items
Changes to Policy
We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.
For any questions or concerns regarding returns and refunds, please contact our Customer Service team at blingwithshubs@gmail.com
